Securus Technologies said that it is now running its trial test for its drone detection system program. The drone detection system was implemented due to reports given by officials from correctional facilities that drones have been transporting contraband items into the facilities.
Evidence was found linking drones as a means of transport to bring in unlawful materials like drugs, cell phones, and weapons into prisons, and Securus Technologies a company specializing in prison technology was requested to create a system that would sense a drone presence within the vicinity of jails and prisons.
Securus Technologies labored over the task with its technology partners who are experts in the field for more than 18 months to ensure that the correct engineering capacities are incorporated into the system’s efficient installation and implementation. Representatives from Securus and jail management officials are both resolute to find the best means to put a stop to the drone problem.
A spokesman from Securus opined that the program for drone detections is a new one that would necessitate trials to make it impeccable. In addition to this, more resources and investment are currently being incorporated into the program to enhance the said technology further.
The drone detection equipment has a pre-installed antenna that is similar to the Wireless Containment System Securus made earlier the latter of which is to prevent unlawful calls made by prisoners inside the prisons.
The recognition of drone presence and its deterrence in entering the penal compounds is essential for the safety of all the people inside the correctional facilities, officials and inmates included.
In the recent Stevie Awards for Sales and Customer Service, Securus Technologies won three awards to wit: the Gold was awarded to the Corporate Escalations Team (Customer Service Complaints Team of the Year); the Silver was given to Zelperita Jackson (Customer Service Manager – Customer Service Professional of the Year); and the Bronze was taken by the Video Visitation Team (Font-Line Customer Service Team of the Year).
The Stevie Awards for the Sales and Customer Service category are bestowed on corporations around the world who made it to the top of their respective customer services. And Securus Technologies garnered the recognition in the three groups – gold, silver and bronze. This substantiates that Securus is providing quality customer service in its pursuit to excel in the prison-technology industry.
Securus Technologies was organized in 1986, and it pioneered the Wireless Containment Solution that detected and blocked illegal calls made by inmates from prison, and have shown impressive results by hindering 1.7 million calls made by prisoners as of November 2017.
Securus Technologies deserved to win the 2018 Stevie Awards since it has proven its capability in delivering up to what is expected from the company through innovative technology that makes communities a safer haven.