InnovaCare Establishes Model for Innovative Patient Centered Managed Health Care

InnovaCare, Inc. is a managed healthcare services provider that has a membership of over 200,000 individuals and contains a network of over 7500 providers. It leads one of the top health plans in Puerto Rico, which includes PMC Medicare Choice, Inc. (PMC) and MMM Healthcare, Inc.


Dr. Richard Shino is the President and Chief Executive Officer of InnovaCare, Inc. With over 25 years of experience in healthcare, his patient-centered approach to managed care has lead InnovaCare to become one of the leading organizations, setting a new model for patient-centered health care services in Puerto Rico, and possible for the rest of the United States.


With the focus being on the quality of care, rather than the quality of care, the organizational leadership that he brings to the table, Dr. Shinto’s focus on patient satisfaction has proven itself to not only be innovative, but also effective. He has successfully managed the care of over 250,000 lives and has adopted new payment models that have created a new method for strengthening relationships between patients and providers that can serve as a model for other managed care practices across the nation.  You can visit for more details.


Chief Administrative Officer Penelope Kokkinides once served as the Chief Operating Officer, and rejoined the ranks in June 2015. With over 20 years of experience in public programs in the managed health care sector, her knowledge base has helped to bring vast improvements in the structure and operations in the organization, allowing for improvements extending down to providing the best possible care for the patient.


In 2016, InnovaCare, Inc. joined the Health Care Payment Learning and Action Network (LAN), which is a partnership moving payment models based on quality of care versus on the quantity of patients, showing their contemporary willingness to focus more on patient care than private gain. The public-private partnership works to put the focus back onto the well-being of the patient, offering alternative payment methods that intends to strengthen the relationship they form with their provider. The focus will be on the quality of care they receive, not just the number of visits that the provider fulfills. For additioanal info you can visit


As a NCQA-accredited health plan, InnovaCare provides its members with healthcare that is affordable through accepting alternative payment methods, innovative treatment options and well-coordinated patient care, ensuring that patients and providers are on the same page for the best possible outcomes for all those involved on a patient by patient case basis through a coordinated effort of non-profit, public and private work on the island. To see more you can checkout




Rick Shinto’s Successful Leadership at InnovaCare Health

The core value at InnovaCare Health is to provide medical care of high quality. The company also has qualified personnel who propel its stability and growth. InnovaCare Health also prides itself in team work which enhances good business relationships and effective communication.


InnovaCare Health Team


Penelope Kokkinides is the he Chief Administrative Officer at InnovaCare Health. Penelope’s years of experience in the development of clinical programs has enabled her to manage the operations of InnovaCare Health. Penelope was among the three professionals that were added to InnovaCare’s team and has proven to be a valuable asset to the company. Check out



InnovaCare Health Affiliates


In Puerto Rico, there are two affiliates of InnovaCare Health,namely: PMC Medicare Choice and MMM Healthcare Inc. MMM and PMC offer health care programs of high quality with a ninety percent rate of customer satisfaction. In 2011, both programs received accreditation of NCOA which is only received by companies if they meet the quality assurance expectation. Also, other key determines are quality improvement and customer protection


Rick Shinto’s Career Background


Rick Shinto has been the Chief Executive Officer and President of InnovaCare since 2012. Rick kicked off his career in Southern California as a pulmonologist. Previously, he was working at Aveta Inc. and he received an the Ernst and Young Entrepreneur Award of the Year. This award is only given to entrepreneurs with committed excellence to innovative ideas. He was also the Vice President at Medical Management, the Chief Medical Officer at Medical Pathways Management Company and Cal Optima Health Plan. Rick worked at NAMM California for a years before stepping foot into InnovaCare Health.


Rick has an impressive resume which includes article writings of health care problems and clinical medicine. From the University of California, Rick holds a B.S and undertook a medical degree at the University of New York.Rick further on enhanced his studies at the University of Redlands and received his M.B.A. Check out



Rick Shinto’s Guide to InnovaCare Success


Rick Shinto is the main reason for the company’s success today. Rick is hopeful that InnovaCare. Rick has led his InnovaCare team to attract the average people by ensuring that visiting the Doctor is more affordable. The residents of Puerto Rico can assess good quality of health care at cheaper options. InnovaCare is the preferred choice of medical care with over seventy percent of residents advocating for it.


Rick Shinto is a dedicated career man who aims at ensuring that InnovaCare Health continues to prosper by providing exceptional medical care.



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Dr. Eric Forsthoefel Consulted on Issue of Overburdened Emergency Rooms

Dr. Eric Forsthoefel is widely viewed as a trusted authority on the challenges that emergency rooms across the country are facing. He is a physician in an emergency room and has personally experienced the drain that patients with non-urgent medical issues are placing on emergency room staff by not having these conditions first examined by a primary care doctor. In light of his vast experience in some of the most demanding medical care environments, Dr. Eric Forsthoefel has been sought after for his personal and professional views on how to best alleviate the pressure that emergency rooms across the nation are under to treat even more patients with fewer resources.

The startling lack of access to viable primary care options has been universally discussed as the major culprit behind the rising number of people who visit the emergency room with non-urgent conditions. Many blame this reality on insurance coverage options that do not adequately protect people who need to see a specialist or address non-urgent issues. Patients who are on Medicaid are much more likely to visit an emergency room for a non-urgent need because they may not be able to afford the co-pay that they would otherwise be charged for seeing a provider other than a primary care physician. Visiting the hospital emergency room is the only option that those patients feel they have to get seen by the requisite specialist without having to consider personal bankruptcy.

One of the nuances of this issue that Dr. Eric Forsthoefel points out is that the cost of primary care is not the only factor at play here. Some patients who can afford a visit to a primary care doctor for a non-urgent issue might simply not have access to one. Primary care offices are known to keep more traditional business hours, which means that a doctor might not be available when a patient is injured in the evening. Dr. Eric Forsthoefel has suggested that there is an opportunity for primary care doctors to expand their typical business hours and also offer office hours on the weekends. This could also include offering a sort of walk-in option for those patients who do not necessarily need to seek emergency care but cannot wait for an appointment.

Dr. Eric Forsthoefel is wise to explain that these issues exist regardless of geography. Even in urban areas, there is a lack of primary care options for most patients. While solving the issue of rising costs of health insurance is certainly a step in the right direction, Dr. Eric Forsthoefel advises that we ultimately need to provide more readily accessible primary care options for patients of all ages to avoid crippling our emergency room resources any further.